Delivery to the United States and Canada.

All our shade sails include the delivery costs to USA and Canada only.

Any other products will attract some postage costs, depending on there weight.

We have top quality and great prices on our accessories.

You can check out our Australian website www.theoutdoorshop.com.au for Australia and other 

countries.

All our accessories are at fantastic prices

Canada and United States - Items are delivered by Australia Post EMS with full online tracking and updates. Once arrived in said country they will go to your local courier (UPS or Canada Post).

The Shady Ladies' warehouse is located in NSW, Australia. We ship orders from Monday to Friday excluding public holidays. Items are usually shipped within 24 hours and no later than 48 hours of receiving your payment. We have a quick and reliable delivery service. Once your item has been dispatched with Australia post EMS you will receive an email with your tracking details which you are then able to track online and you will also receive updates via email. Any issues with your delivery please contact us so we can look after it for you.

Free shipping if offered on our shade sails to all of the United States and Canada. Postage costs are calculated by weight when sending accessories with or without a shade sail.

You can check out our Australian website www.theoutdoorshop.com.au for Australia and other 

countries.

Contact The Shady Ladies

We are usually available from Monday to Friday from 9am until 3pm (AEST) to help with any inquiries. If you are not able to catch us, your inquiry is important to us and we will get back at a time suitable to you. 

Our Mobile Australian number: 0011 61 401844741 

WhatsApp: The Shade Sail Shop 

email: contactus@theshadesailshop.com 

We will return your call or email ASAP.

Can I amend my order?

If your item has not been dispatched then we are able to change your order for you. Please email us at contactus@theshadesailshop.com with your details 

How will I receive my Parcel?

We ship our items with Australia Post Express Couriers International.

It has passed the ETA and I still haven't received my parcel?

The quickest way to resolve this is if you contact us so we can follow this up for you, please email through your purchase details.

Insurance - A signature is necessary to provide confirmation on delivery. Any authority to leave your parcel at your request voids any insurance on your parcel is deemed missing.

Can I return or exchange my item? 

Please view our Shade Sail Installation Guide so you get the correct size.

Unfortunately, as we are an Australian Based company if you wish to return the sail it will need to be sent back by the receiver. 

Please click HERE for more Terms and Conditions regarding returns or damaged items.

Measurements of the shade sails are taken from the buckle to buckle along the nominal straight line of the sails. They are manufactured with a curved edge so that the tensioning can be applied evenly across the entire surface, if the sails were a square piece of fabric with no curved edges, there would be no way to apply even tension across the entire surface of the fabric. Please note the curvature will vary slightly between shapes and sizes. 

Click HERE to download our free shade sail installation guide and we will show you how our pre-made sails are measured, which will help you to avoid purchasing the wrong size shade sails.

Shady Lady tip - It is always recommended that you purchase your shade sail before installing your fixing accessories.

Please check online for availability of sizes and colours.

Other resources 

If you are looking to purchase poles you contact your local steel fabricator or hardware store. Please let them know the size of your shade sails so they can advise on suitable poles. 

While we have a collection of images of installed shade sail which have been sent it by our customers, you can also find a wide range of shade sail photo's on the internet which may show other alternatives to installation.

ANZ International Banking Details - ANZBAU3M

The Outdoor Shop Pty Ltd
Fountain Plaza, shop 19/148 The Entrance Rd, Erina NSW 2250

BSB:012 235 

Account: 369097092

Credit Card for PayPal also accepted!

 The Shady Lady Range - 2-year manufacturing warranty - 5 year UV rating on the material.

If you are purchasing one of our Shady Lady™️Range of shade sails then your product is covered with a 2-year manufacturing warranty. Manufacturing of our products is done with quality components to ensure the longevity of the shade sail. 

Please be aware that our warranties DO NOT COVER incorrect installation practices, damage caused by storms, hailstones, mechanical damage, damage caused by birds or other animals, fire, lightning etc. This is not an exhaustive list and it is for reference only. The Outdoor Shop Australia P/L recommends that your shade sail be removed during times of severe weather warnings and that you ensure you shade sail with your household insurance. It is also important to store your shade sail correctly away from rodents or other pests when not in use. Claims will not be processed if the damage is due to any of the above. 

Here are some examples of an incorrect installation practices to avoid:

• Under tensioning the sail - allowing the sail to flap about in the wind is just as bad for the sail as over tensioning. Shade sails left to flap about will also lead to deterioration of the stitching. 

• Over tensioning the sail from all or one corners - this leads to undue stress on webbing and stitching. 

• The shade sail, when installed correctly, across the bisecting lines, should have a smooth appearance, that is, not having the appearance of being pulled from one direction, this will lead to a wrinkled look and also damage the webbing and stitching.

We recommend that you take a photo of the sail once you have installed it. This is your record of installation. It is also recommended that you periodically check all fixing points and ensure they are nice and firm and the sail is kept nice and taught as the constant movement of the sail could eventually damage the corners and compromise the structure.